Close this search box.

How direct mail continues to thrive in the digital age

FEBRUARY 6, 2024

Direct mail thrives in today’s marketing world, proving its effectiveness and delivering impressive returns on investment (ROI). Direct mail retains its unique value and merits consideration for a well-rounded marketing strategy. 


Why is direct mail an effective marketing tactic? For one, it offers a tangible and personalized experience for the consumer. When done right, direct mail campaigns can be highly targeted and tailored to the individual, leading to higher engagement and conversion rates. Additionally, direct mail has a higher perceived value than digital marketing, as it requires more effort and resources to produce and send physical mail. As a result, people are more likely to take notice and act on direct mail.

man is reviewing mail at mailbox

The relevance of direct mail

Direct mail is an impactful marketing channel your business should consider including in your advertising marketing mix. While the digital age has brought new media platforms, direct mail has evolved to remain effective and competitive. Due to its emotional impact and the value it brings, it can be positioned as a complement, not a competitor, with your other advertising strategies.

Statistical evidence of success

According to Prisma, direct mail has an impressive ROI range of 85% to 112%. And a report by Zipdo indicates direct mail has a response rate of 5.3% and a 42% open rate, demonstrating its impactful reach and connection with your audience.

Creating a lasting impression

Direct mail offers unique benefits like allowing a more personalized and tangible experience that can create a lasting impression on your audience. Direct mail also offers a way to stand out from the competition, as creative and unique mail pieces can capture your customer’s attention by creating a memorable experience.

A hand selecting a people icon

Strategies for direct mail

Direct mail is a way to reach your potential customers and drive sales. Here are some strategies we recommend for creating effective direct mail campaigns.


Targeted mailing lists


One of the most important aspects of a successful direct mail campaign is targeting the right audience. We recommend using a targeted mailing list to ensure your mailer is reaching people who are likely to be interested in your business, product or service. This can be done by purchasing a mailing list or by using your own customer data to create a targeted list.


Personalization techniques


Personalization is key to creating a successful direct mail campaign. By personalizing your mailer with the customer’s name and other relevant information, you can increase the chances they will open and read your mailer. We recommend using variable data printing to personalize your mailer with different images, messages, and offers based on demographics and interests.

Integration with digital campaigns

Integrating your direct mail campaign with your digital marketing advertising can help boost the effectiveness of both channels. For example, you can use direct mail to drive traffic to your website or social media pages, or you can use digital retargeting ads to follow up with people who have received your mailer. We recommend using an omnichannel approach to ensure your message is reaching your target audience in multiple ways.

By following these strategies, you can create direct mail campaigns which drive sales and can boost your bottom line.

a mobile phone selecting a QR code

The future of direct mail

As we have seen, direct mail is an effective, tangible communication strategy. In fact, it is still a relevant marketing tool that can reach customers in a unique and personal way. However, as technology continues to advance, the future of direct mail is sure to evolve. Let’s explore some of the technological innovations, predictions and trends that will shape the future of direct mail.


Technological innovations


One of the most exciting developments in direct mail is the integration of technology. With the use of QR codes and augmented reality, direct mail can now be more interactive and engaging than ever before. For example, a customer can scan a QR code on a direct mail piece to access exclusive content, promotions or discounts. Augmented reality can allow customers to visualize products in their own environment. These technological innovations are sure to make direct mail more appealing to customers.

Predictions and trends

Looking ahead, we can expect direct mail to continue to evolve and adapt to the changing needs of customers. Here are some predictions and trends that are likely to shape the future of direct mail:

Personalization: Direct mail will become even more personalized, with the use of data analytics and customer insights to tailor messaging and offers to individual customers.

Sustainability: With increasing concerns about the environment, direct mail will need to become more sustainable and eco-friendly. This could include the use of recycled materials, digital printing and carbon-neutral shipping.

Integration: Direct mail will be integrated more closely with digital marketing channels, such as email, social media and mobile apps. This will allow for a more seamless and omnichannel customer experience.

In conclusion, direct mail is a relevant marketing channel that businesses should consider including in their marketing mix. With its high ROI, response rate and open rate, direct mail can be a valuable addition to any advertising campaign. Direct mail offers many unique benefits that can create a lasting impression on your customer.

Don’t forget to sign up for our newsletter for more insights like these delivered straight to your inbox. And follow us on LinkedIn for more valuable advertising trends and tips.